Paid and protected properly
Written employment contracts, SSS, PhilHealth and Pag-IBIG contributions, night differential, holiday pay, 13th month pay, and leave credits in line with Philippine labour law.
Language pays here
Japanese, Korean, Mandarin, Vietnamese, Thai and Bahasa speakers are paid a language premium — and staff can study the next level with us at no or reduced cost.
A path, not a seat
Agent to senior agent, subject-matter expert, trainer, quality analyst or team lead. We promote internally first and tell you what the next step requires.
Roles
What we hire for
Specific vacancies change with client ramps. These are the role families we recruit for continuously — send your CV even when nothing is posted and we will keep it on file.
Customer Service Representative
Voice, email and chat support for international accounts. English fluency required; experience helpful but not mandatory for every programme.
Bilingual Support Specialist
Japanese, Korean, Mandarin, Vietnamese, Thai, Bahasa Indonesia or Bahasa Melayu, plus working English. Language premium applies.
Technical Support Associate
Tier-1 and tier-2 helpdesk for software and connected devices. Troubleshooting aptitude matters more than a specific certification.
Back Office & Data Associate
Order processing, verification, moderation and data work. Accuracy, attention and discretion required.
Language Instructor
Native or near-native Japanese, Korean, Mandarin, Vietnamese, Thai or Bahasa, with teaching experience or a teaching qualification. Part-time and full-time.
Team Lead, Trainer & Quality Analyst
Operations leadership and quality roles for people with BPO experience who want a smaller, more accountable environment.
Recruitment, HR & Admin
Sourcing, employee relations, payroll support and office administration for a growing operation.
Workforce & Reporting Analyst
Forecasting, scheduling and client reporting. Strong spreadsheet and data skills; dashboard experience welcome.
No vacancy posted for your profile? Send an application anyway. We recruit against these role families continuously and keep applications on file for twelve months, so a CV that arrives today is read when the next ramp opens.
Hiring process
How to apply
Apply through the contact form — choose “Careers and recruitment”, tell us the role you want and the languages you speak, and we will reply with the next step. We answer every application, including the ones we turn down.
Application review
We read your CV against the role profile. If there is a fit now or soon, we contact you within five working days.
Initial interview
A conversation about your experience, what you want next, and your schedule constraints. Usually by video call.
Assessment
Role-relevant assessment: English or target-language proficiency, a typing and comprehension check, and a short situational exercise.
Final interview
With the operations lead for the account, and in some cases with the client. We explain the programme, the schedule and the compensation in full.
Offer & onboarding
A written job offer, pre-employment requirements, then paid training. Nobody takes a live customer contact before training is complete.
Fair recruitment notice — please read.
Alaya Business Process Outsourcing never charges applicants any fee at any stage of recruitment — no application fee, training fee, placement fee, processing fee, uniform deposit or "reservation" payment. We will never ask you to send money, buy load, pay through a remittance centre, or hand over your bank card, e-wallet PIN or one-time passwords.
We only ever contact applicants from an @alaya.biz address or through this website. Job offers are issued in writing and signed. If someone contacts you claiming to recruit for Alaya and asks for payment, it is a scam — please report it to us through the contact form and to the Department of Labor and Employment.
Applicant privacy. The CV and personal data you send are processed only to assess your application, in line with Republic Act No. 10173 (Data Privacy Act of 2012). We keep unsuccessful applications on file for up to one year in case a suitable role opens, unless you ask us to delete them sooner. See our Privacy Notice for applicants and your data subject rights.
Equal opportunity. We hire on capability and conduct. We do not discriminate on the basis of sex, gender identity or expression, sexual orientation, age, religion, ethnicity, disability, civil status, pregnancy or health status, and we comply with the Magna Carta for Persons with Disability, the Solo Parents' Welfare Act, the Safe Spaces Act and the Anti-Sexual Harassment Act in our workplace policies.
Ready when you are
Start your application.
Tell us the role, your languages and when you can start. We read every application.